Virtual Assistant • Built In

Real people.
Real time support.

Give rental customers instant access to a real remote assistant from the same mobile journey they already use for their rental. No separate assistance booth or dedicated kiosk required.

See how it worksExplore live video assistance
Rental customer using live video assistance beside a vehicle at an airport
Live Video SupportSpeak to a real person when help is needed.
Multi-LanguageSupport customers across international rental journeys.
Faster ResolutionsHelp resolve collection, vehicle and return questions quickly.
Happier CustomersHuman assistance without sending renters to another device.
Remote car rental support agent providing live assistance
Live Video Assistance

Your personal rental assistant.

Customers can connect to a remote member of the rental team for help with collection, vehicle walkthroughs, features, documents or questions during the rental.

Vehicle walkthroughsFeature guidanceInstant answersSupport wherever the renter is
Support at every step

From collection to return.

Assistance can sit alongside the complete digital rental journey, from pre-arrival questions and collection through in-rental help and vehicle return.

Hannk connects assistance with identity and licence verification, agreements, payment, vehicle inspection, keyless access, telematics and return workflows.

Car rental customer receiving remote help during the rental journey
24/7 support

Always on. Around the world.

Support can be delivered remotely to unattended locations and after-hours rental journeys, without making a customer-facing booth the centre of the experience.

Talk to Hannk
One connected journeyNo dedicated boothNo second customer journeyHuman help when it matters
A better experience for everyone

Support that drives loyalty.

Higher Customer SatisfactionHelp is available inside the rental journey.
Fewer Support FrictionsResolve questions without redirecting customers.
Stronger Brand ExperienceKeep the rental company's service in front of the customer.
More Efficient OperationsCombine self-service with remote human assistance.